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Rules for Drivers / Transportation Companies
Highway Direct's rules for bidders help ensure that transactions at Highway Direct are safe and hassle-free. Familiarize yourself with Highway Direct's listing policies, user agreement and rules for shippers and drivers before bidding on a load.
The following activities are not permitted on Highway Direct:
Transaction Interference
Invalid Bid Retraction
No Shows
Unwelcome Bidding
Shill Bidding
Solicitation of an Off-site transaction
Bidding for Others
Violations of any of these policies may result in a range of actions, including, but not limited to:
Listing cancellation
Limits on account privileges
Account suspension
Account level fee schedule changes
Forfeit of Highway Direct fees on cancelled listings
Notifying the proper regulatory agency and/or law enforcement agency
To report a policy violation, use the Contact Us page and include all relevant information and supporting documentation. Please only report a possible violation once; multiple notifications on the same violation can slow an investigation.
Notes:
Highway Direct will consider the circumstances of an alleged offense and the user's record before taking action.
If a complaint can't be proven with certainty, Highway Direct may take no action.
Due to privacy issues, it is not possible for Highway Direct to discuss the results of an investigation.
Transaction Interference
Members are not allowed to interfere with another member's transaction and may not contact a shipper and offer to pull a listed load outside of Highway Direct.
Members are not permitted to email drivers in an open or completed transaction to warn them away from a shipper or load listing. If you have a problem with a transaction, please use the Contact Us page.
Invalid Bid Retraction
A bid is a binding contract. Except under special circumstances, bid retraction is not permitted. Furthermore, misuse of the bid retraction option to manipulate the bidding process is not permitted. This includes any manipulation of the bidding process to discover the maximum bid or the current high bidder.
No Show Policy
Bidders automatically enter into a legally binding contract to pull the load from the shipper if they win the online auction.
Highway Direct's No Show policy requires bidders to intend to pull any loads bid on, if won, and to follow through on any agreed upon terms of the listing being bid on.
Shippers can report a No Show policy violation through the Contact Us page, and we will follow the Dispute Resolution Policy.
Unwelcome and Malicious Bidding
Bidders who do not meet the shipper’s terms as outlined in the load listing are not permitted to bid on or be awarded the load. Furthermore, bidders are not permitted to place bids or attempt to be awarded loads with the primary intent of disrupting a listing.
Shippers are permitted to exclude bidders at any time prior to the listing close and are free to cancel unwelcome bids. After a shipper has cancelled a bid, the bidder may not place a new bid without the shipper's permission.
Shill Bidding
Shill Bidding is bidding that artificially increases a load’s price or apparent desirability, or bidding by individuals with a level of access to the shipper’s load information not available to the general Community. Shill Bidding is prohibited on Highway Direct. And prevented by closed bids on all loads inside the system.
Highway Direct strongly encourages shippers with employees to ensure that their employees are aware of this policy and the possible consequences of violation.
If you believe that another member is artificially raising the price or desirability of a load by shill bidding please report it to Highway Direct through the Contact Us page. Please be sure to provide the user IDs and the load numbers in question.
The key issues determining Shill Bidding are manipulation of price or desirability, or bidding by individuals with a level of access to the shipper’s load information not available to the general Community. They are placed or caused to be placed by the shipper or bidders associated with the shipper. Shill Bidding is forbidden under the terms of the Highway Direct Rules for Bidders.
Offers to Buy or Sell Outside of Highway Direct
Highway Direct can not be held responsible for activities that occur outside of our system. However, it is an express breach of contract to use the data for any other purpose than that which was intended.
In this case, harvesting truckdriver, or shipper information for any reason, including external bidding and contract negotiation is prohibited and will be prosecuted to the fullest.
Some examples of offers outside of the Highway Direct site include:
· Using member contact information obtained from Highway Direct or using any Highway Direct system to offer to pull any listed loads outside of Highway Direct
· Canceling a listing to award to a bidder who became aware of the load through Highway Direct
· Ending a listing early to sell the load at a higher price to the winning bidder
It is acceptable for shippers to end a listing early in order to award a load at the current bid price to the high/low/middle bidder of their choosing. Bidders are permitted to contact shippers with requests to end a listing early and award at the current bid price; however, shippers are under no obligation to end a bid request phase.
Bidding for Others
All loads that are won and confirmed must be pulled by the same individual company that was assigned the load. Highway Direct understands the need for dispatch, even in small trucking operations, and has no problem with an internal dispatch system inside your company. However, The MX# for the winning bidder and the driver’s MX# who picks up the load, must match.
Shippers are encouraged to note the MX# of the driver that picks up the load and question driver’s who arrive with a different MX# than the one provided by the winning bidder. If a genuine 3rd party is detected, please contact Highway Direct Immediately. You may refuse the load on grounds of Breach Of Contract. Highway Direct is not responsible for, and cannot be held liable for the actions or inactions of its members in regard to this policy. Please review the user agreement for further details.
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